Get cold weather preparedness help

Extreme cold weather can cause higher-than-anticipated demand, overloading, and stress failure of Bulk Power System equipment, increased reliance on interdependent critical infrastructures, and degradation of energy availability via resource mechanical failure or fuel supply interruption. Similarly, ice storms can directly threaten Bulk Power System equipment. The impacts from these storms, combined with high winds, include infrastructure damage as well as limited personal access and communication capabilities.

Reliability Standards EOP-011 and EOP-12 address emergency preparedness and operations, and extreme cold weather preparedness and operations, respectively. ReliabilityFirst subject matter experts provide complimentary consulting services capable of assessing cold weather winterization plans, precautions, practices, and training. To request an Assist Visit focused on plant winterization, please complete the Assist Visit request form below. If you have any questions, please visit our Contact Us page and direct your question to the Entity Engagement group.

Snow covered power plant

Assist Visit Request

Please do not submit any confidential or sen​sitive information   ​(including CEII, BCSI) using this form or via email. Please be sure to inform us if you are currently engaged in audit activities or if you have an upcoming audit scheduled.
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ReliabilityFirst encourages any Registered Entity representative to reach out and engage in our Assist Visit program with any question. It is our mission to help guide the Entity to the correct policy and procedure that best fits their need. By volunteering to participate in the Assist Visit Program, you acknowledge that you understand and consent to the following terms and conditions and representations:
  • • The Assist Visit, as part of the Entity Engagement department, and any discussions held during a visit, are for informational and guidance purposes only and should not be construed as a formal risk assessment.
  • • During an Assist Visit, ReliabilityFirst may discuss specific approaches for implementing the Reliability Standards; however, ReliabilityFirst cannot guarantee compliance if those approaches are used since compliance is dependent upon the manner in which the guidance is implemented. The recommendations provided are based on a limited understanding and should not be taken as a directive to take specific actions or as advice on how to approach mitigation. Many individual facts can impact a compliance/security/reliability outcome. Additionally, the Assist Visit program does not represent the views of other departments and any opinions expressed are solely those of the ReliabilityFirst representative. To clarify this separation, an Entity should not request an Assist Visit during active audits.
  • • Please reach out to a ReliabilityFirst representative if you have questions or for specific compliance related questions you may always reach out to your Case Manager. If you are not sure who your assigned Case Manager is, please visit our Contact Us page and reach out to Enforcement to be connected with your Case Manager.
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